Refund and Returns Policy

Thank you for shopping with Boldly Blue Threads! We take pride in offering high-quality, made-to-order products. Because each item is custom-made just for you, we are only able to accept returns or offer refunds for defective or damaged products. Other concerns will be handled on a case-by-case basis.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 30 days of receiving your order. We will work with you to either replace the item or issue a refund. To begin the process, please email us at [email address] with your order number and photos of the defect or damage.

Non-Defective Items

Because all of our products are made to order, we cannot accept returns or offer refunds for non-defective items. However, if you encounter any issues with your order that are not related to defects or damage, please reach out to us, and we will address the situation on a case-by-case basis.

Exchanges

We only offer exchanges for defective or damaged items. If you need to exchange an item for the same product, please contact us at [email address] with your order details.

Refunds

Once we have received and inspected the returned item, we will notify you via email regarding your refund status. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please note that it may take several days for the refund to appear on your statement, depending on your bank or credit card provider.

Shipping Costs

If you need to return a defective or damaged item, we will cover the cost of return shipping. For all other returns or exchanges, the customer is responsible for return shipping costs. Shipping fees are non-refundable, and if you receive a refund, the cost of return shipping will be deducted.

Need Help?

If you have any questions or need assistance, feel free to contact us at [email address]. We’re here to help!